Support

Quick answers for common questions, plus ways to reach us if you need more help.

Frequently asked questions

Where is my data stored?

On your device only. CashNest keeps accounts, transactions, budgets, and goals in the app’s private storage. There is no cloud ledger and no account signup.

Does CashNest need the internet?

Core tracking works offline. The app may include network permission for optional future in-app content, but it does not upload your balances or transactions for normal use.

How do I back up my data?

Open More → Backup & Restore. Export a .financebackup file (password optional) to a location you choose. You can also export CSV for spreadsheets.

I uninstalled the app — can you restore my data?

No. Because data is local, we cannot recover it from our servers. Restore from a backup file you exported earlier, if you still have it.

Why don’t different currencies add into one total?

CashNest does not invent exchange rates. Totals are grouped by currency so USD and EUR are never treated as equal.

Transfers show up as income/expense — is that a bug?

They shouldn’t. Transfers move money between your accounts and are excluded from income, expense, and budget spending totals. If something looks wrong, contact support with the steps to reproduce.

How do I lock the app?

More → Security. Choose biometric, or PIN + biometric, and set when the app should lock after leaving the screen.

Which devices are supported?

Android phones with minSdk 26+, including Huawei devices without Google Mobile Services. Distributed via Huawei AppGallery.